Shipping & Delivery
There is minimum ordering value in a single invoice to entitle for free delivery (excluding products from the Auto Care series):
- West Malaysia: RM300.00
- East Malaysia: RM300.00
There will be an additional charge for orders that are below the minimum ordering value which is charged by weight:
- West Malaysia: 1kg = RM4.70, 2kg = RM9.40, 3kg = RM14.10 and subsequently
- East Malaysia: 1kg = RM9.40, 2kg = RM14.10, 3kg = RM18.80 and subsequently
For products from the auto care series, delivery fees will be charged based on the volume (litres) and the details are as shown below. Products from the Auto Care series will not be entitled for free delivery and is available for West Malaysia delivery only:
- RM 12 - below 4 Litres (Total)
- RM 15 - between 4 and 8 litres
- RM 20 - between 8 and 12 litres
- RM 25 - between 12 and 16 litres
- Every 4 Litre increment will be an additional RM 5
Generally, orders placed before 12.00 noon will be processed on the next working day.
Orders placed after 12.00 noon will take an additional working day to be processed.
Stock unavailable and other factors such as shipping delays might affect the delivery time.
In case of non-delivery statuses within 14 working days from the date of purchase, please report the case through email at myecommerce@hai-o.com.my or send a WhatsApp message to our Ecommerce Line at 012-272 6181. We will be there to update you on the status of your order.
Please take note that the Company will not be responsible for any claims of loss or damage after the stipulated time frame as stated above
